Public Offer

1. General Provisions

1.1. This document constitutes an official offer (public offer) by Sofiia Ihorivna Yablonska, a sole proprietor (physical person–entrepreneur) registered in the Unified State Register of Legal Entities, Individual Entrepreneurs and Public Formations of Ukraine (EDRPOU/ITN: 3752503564, record dated 15.12.2025), hereinafter the "Provider", operating under the brand name "BodyHealth UA" (the "Brand"), to enter into an agreement for the provision of information and consultation services in the field of telemedicine (the "Agreement") with any individual who accepts this offer, hereinafter referred to as the "Client" or "Patient".

1.2. This Public Offer has been developed in accordance with the principles of international contract law, applicable consumer protection legislation, electronic commerce regulations, data protection law including GDPR (Regulation (EU) 2016/679), and telemedicine standards.

1.3. Unconditional acceptance of the terms of this Offer shall be deemed to occur when the Client makes payment for the Services on the Provider's website. By making payment, the Client confirms that they have read the terms of the Offer, understand their content, and the legal consequences of concluding the Agreement.

1.4. The Agreement concluded on the basis of acceptance of this Offer constitutes a contract of adhesion. The Client confirms that they have read the terms of the Offer, understand their content, and the legal consequences of concluding the Agreement.

1.5. This Offer is published in Ukrainian, English and Russian. In the event of any discrepancy between the language versions, the version in the language in which the Client accepted the Offer shall prevail. The relations of the Parties are governed by the law determined in accordance with the rules of private international law; the mandatory provisions of the consumer's country of residence remain in force.

2. Definitions

2.1. In this Offer, the following terms shall have the meanings set out below:

• Provider - Sofiia Ihorivna Yablonska, sole proprietor (EDRPOU/ITN 3752503564), providing Services through the Website under the brand name "BodyHealth UA".
• Client (Patient) - a legally capable individual aged 18 or over who has registered on the Website and accepted the Offer.
• Website (Platform) - https://body-health.care, the official source of information and platform for the provision of Services.
• Services - a set of informational and consultation services of a medical nature (telemedicine), provided remotely using information and communication technologies.
• Telemedicine - a set of organisational, technological, and financial measures ensuring the delivery of medical assistance and medical services remotely.
• Personal Specialist - a qualified specialist with a medical degree who coordinates the delivery of Services to the Client.
• Subscription - a service format providing access to the service for a defined period (month) with automatic renewal.
• Automatic Charge (Recurring Payment) - regular automated charges from the Client's bank card for subscription renewal.

3. Subject Matter and Description of Services

3.1. The Provider undertakes to provide the Client with paid information and consultation services in the field of healthcare (Health Tech / Telehealth) in accordance with the selected tariff plan, and the Client undertakes to accept and pay for such services.

3.2. Services are provided exclusively remotely. The scope of services is strictly regulated and depends on the selected Package. How requests are handled, when the team works and where the limits of the service lie are set out in the Service Rules published on the Website at /service-rules.html, which form an integral part of this Offer:

3.2.1. Package "Personal Care"

Cost: 11 300 UAH/month

Personal medical care with an assigned care physician. The scope of consultations and team work is defined.

• Assignment of a personal care physician who accompanies the Client throughout the subscription.
• Initial comprehensive health assessment.
• An individual examination and prevention plan.
• Referrals for the necessary examinations.
• Analysis and explanation of examination results.
• Consultations with profile specialists within the agreed care plan.
• Multidisciplinary consultations as medically needed, in a defined scope.
• Up to one psychotherapist consultation per month where there is an established clinical need.
• An individual list of recommended supplementation and, where necessary, medication support.
• A personal medical report based on the health assessment.
• Recommendations on prevention and lifestyle.
• Regular review of the Client's condition and adjustment of the plan.
• Communication with the care physician through the platform chat during the team's working hours.
• Secure storage of medical data.

3.2.2. Package "Integrated Care"

Cost: 22 500 UAH/month

The most complete format of personal care: for prevention, regular monitoring, complex needs and chronic conditions.

• All services included in the "Personal Care" package.
• Unlimited consultations as medically needed and within the service rules.
• Unlimited multidisciplinary consultations as medically needed.
• Psychotherapist consultations in the quantity required, where there is an established clinical need.
• Priority access to the care physician.
• Priority handling of requests.
• Extended coordination of profile specialists.
• In-depth assessment of health status and risk factors.
• An extended prevention plan.
• Coordination of examinations, consultations and next steps.
• Regular updating of the personal medical plan.
• Personal action plans for changes in symptoms or wellbeing.
• Extended health monitoring.
• Coordination of complex clinical situations and obtaining a second medical opinion.
• Coordination with the Client's own (offline) physicians.

3.2.3. Service "HealthCheckup"

Cost: 4 700 UAH (one-time payment)

A one-off comprehensive health assessment with personal recommendations and an action plan.

• Analysis of a detailed medical questionnaire (about 30 minutes to complete).
• Review of the medical history and submitted documents by specialists (within 24 hours).
• A personal video consultation with a profile specialist (45 minutes).
• Assessment of cardiovascular, metabolic, neurological and hormonal risk factors.
• Recommendations on lifestyle and further examinations.
• A prevention plan.
• Preparation and delivery of a personal written Health Report (within 48 hours).
• A follow-up consultation on the Report.
• Transition to "Personal Care" or "Integrated Care" without re-entering data already provided.
• A 20% discount on a subsequent "Personal Care" or "Integrated Care" subscription.

4. Procedure for Concluding the Agreement

4.1. The Agreement is deemed concluded from the moment the Client successfully pays for the selected Service package.

4.2. The procedure for concluding the Agreement includes the following stages:

• Registration of the Client on the Website and creation of a Personal Account.
• Preliminary session with a system coordinator to determine needs and service suitability, if required.
• Selection of the appropriate tariff plan.
• Review of the terms of this Offer and the Privacy Policy.
• Payment via the integrated payment gateway.

4.3. After payment, a transaction confirmation is sent to the Client's email address, which serves as confirmation of the conclusion of the Agreement.

5. Age Restrictions and Identification

5.1. Services are provided exclusively to individuals who have reached the age of majority, namely 18 years. By accepting this Offer, the Client confirms and guarantees that they are 18 years of age or older.

5.2. The Provider reserves the right to request age verification from the Client at any time. In case of refusal or discovery of false information, the Provider has the right to immediately suspend the provision of Services without refunding the remaining period.

5.3. The Client bears full legal responsibility for providing false information about their age.

6. Payment Terms

6.1. The cost of Services is determined in accordance with the tariffs set out in Section 3 of this Offer and on the Website, and is set in Ukrainian hryvnia. Charges are made in hryvnia. Amounts shown in a foreign currency on the Website are an approximate conversion at the official rate of the National Bank of Ukraine and are not the amount charged.

6.2. Payment is made exclusively by non-cash means using Visa/Mastercard bank cards through the integrated WayForPay payment gateway.

6.3. The Provider does not collect or store Client bank card data. Payment data processing is performed on the secure servers of the certified payment system, compliant with the PCI DSS standard.

6.4. Payment is deemed completed at the moment funds are credited to the Provider's account.

7. Subscription and Automatic Charges

7.1. The "Personal Care" and "Integrated Care" packages are provided on a subscription basis with automatic monthly renewal.

7.2. By making the first subscription payment and agreeing to the terms of this Offer, the Client grants the Provider and the payment system explicit consent for automatic charges from their bank card in the amount of the applicable tariff each subsequent billing month.

7.3. The charge date corresponds to the date of the first payment. The Client receives an email notification 3 days before each charge. If a scheduled charge fails, the system will make 3 retry attempts at 24-hour intervals.

7.4. After the third failed attempt, access is suspended and the subscription is considered cancelled.

8. Provider's Rights and Obligations

8.1. The Provider shall deliver Services of appropriate quality, engage qualified medical professionals, ensure technical platform support, maintain data confidentiality, and notify the Client of material changes at least 7 days in advance.

8.2. The Provider may amend Service prices for new billing periods, temporarily suspend the website for maintenance, engage third parties to fulfil obligations, and refuse Services or terminate the Agreement for breach of terms.

9. Client's Rights and Obligations

9.1. The Client shall provide accurate and complete health information, pay for Services on time, not share Personal Account access with third parties, and not use the Service for life-threatening emergencies.

9.2. The Client may receive Services in full scope, request information about specialist qualifications, contact support, and cancel the subscription in accordance with the Refund Policy.

11. Confidentiality of Medical Data

11.1. The Client's medical data constitutes special category data within the meaning of Article 9 of GDPR and applicable data protection legislation. Such data is stored in encrypted form using modern data protection technologies.

11.2. Access to medical data is restricted exclusively to the Personal Specialist and specialist physicians engaged in the Client's case. All specialists sign strict non-disclosure agreements.

11.3. Technical measures prevent downloading or storing medical data on personal devices. Medical data is retained for the duration of the Agreement and for 3 years following its termination, after which it is anonymised or deleted.

12. Personal Data Processing

12.1. By accepting this Offer, the Client provides full and unconditional consent to the collection, processing, and use of their personal data for the purpose of providing Services. Data processing is carried out in accordance with the Privacy Policy and applicable data protection legislation, including GDPR.

12.2. The Website uses cookies and Google Analytics for user behaviour analysis using anonymised data. The Client may opt out of non-essential cookies at any time.

12.3. Personal data is not transferred to third parties except to the payment system to the extent necessary to process transactions and where required by applicable law.

12.4. The Client has all rights of a data subject under GDPR, including the right of access, rectification, erasure, restriction of processing, data portability, and the right to object.

13. Intellectual Property

13.1. All content on the Website, including texts, graphics, methodologies, algorithms, and software code, is the intellectual property of the Provider and is protected by applicable law.

13.2. The Client is prohibited from copying, reproducing, or commercially using Website materials without the Provider's written consent.

14. Liability

14.1. The Provider's liability to the Client is limited to the amount actually paid by the Client for the current billing period.

14.2. The Parties are released from liability in force majeure circumstances beyond their reasonable control.

14.3. The Client bears full responsibility for the consequences of providing false health information.

15. Term and Amendments

15.1. This Offer comes into force from the moment it is published on the Website and remains in effect until the Parties have fully performed their obligations.

15.2. The Provider reserves the right to amend the terms of this Offer unilaterally, notifying the Client via the Website at least 7 days before the changes take effect. Continued use of Services constitutes acceptance of the updated terms.

15.3. The packages "Healthcare" and "Ambulance" referred to in previous revisions of this Offer are identical to the packages "Personal Care" and "Integrated Care" respectively. The scope of services and the rights and obligations of the Parties under agreements concluded before this revision took effect are retained in full.

15.4. All revisions of this Offer are retained by the Provider with their effective dates and are made available to the Client on request.

16. Dispute Resolution

16.1. All disputes and disagreements shall be resolved through negotiations. The pre-trial claim period is 30 days.

16.2. If a dispute cannot be resolved through negotiations, it shall be submitted to a competent court in accordance with applicable law and the rules on jurisdiction.

16.3. Consumers within the EU may submit complaints to the relevant national consumer protection authority or use the EU ODR platform at https://ec.europa.eu/consumers/odr.

17. Contact Information